OUR MANAGEMENT POLICIES
FOR NEW MANAGEMENT CLIENTS
When you subscribe to a monthly plan with us, it guarantees your spot in a monthly cycle. To accommodate our limited capacity, we kindly request that you submit your content (or get in touch with us if you can't!) within 6 weeks of making your payment to secure your reservation. Failure to do so may result in the release of your spot to the next client on our waitlist, and your retainer will not be refundable. Ensure you have content ready or you can also arrange for us to create all pieces of your content at an additional fee.
How much content should you have ready?
We ask for a selection of 8-15 content pieces for us to choose from for your feed design. This can be old posted Instagram work that you're looking to repost, new work that you haven't posted yet, or essentially whatever you want incorporated into your upcoming Instagram feed. Once our design process is complete, we'll send you the layout for your approval before commencing with the posting phase, marking the start of your monthly cycle. Throughout your ongoing monthly cycles, you can send us new content pieces as they become available, and we will seamlessly integrate them into your feed.
Further instructions on how to upload your content will be provided in your Welcome Package when you purchase a plan with us.
FOR ALL MANAGEMENT CLIENTS
Monthly Payments
Monthly cycle invoices will be sent out via email 10 days prior to their due date. Any account services with invoices unpaid past their due date will be temporarily suspended until the payment has been received.
Content Management and Account Hold
We understand that sometimes life gets busy, and your content might take a back seat. If you find yourself falling behind on content during your cycles, you have the option to request a temporary account hold. While we will make efforts to send out reminders, we believe in a partnership where both sides contribute to success. It remains your responsibility to ensure the content flow, or to communicate with us about any delays.
*It's important to note that if a hold isn't requested, the cycle will continue to progress, regardless of whether content is posted or not. This is because each cycle reserves a spot for the current month, and our capacity is tailored to manage a specific number of accounts simultaneously.
In situations where you find yourself unable to provide content and wish to ensure the continuity of your posting schedule, we encourage you to directly reach out to us and let us know that you prefer us to choose and repost some of your older content on those particular days.
Timely Submission for Same-Day Posting
If you are sending us a submission to be posted the day of, we kindly ask that content submissions be delivered no later than 9AM (EST). Any submissions after that will not be guaranteed to be posted on that posting date. This time frame allows us to review, optimize, and caption before we post, and then engage on the content for the best results. Submissions received after this time might not be guaranteed to be posted on the desired date.
Filler/Content Design & Reel Editing Requests
Any filler/content design or reel editing requests will require at least 24 hours notice, Monday to Friday. Last minute submissions may be requested, but will not be promised for same-day delivery.
On Hold Accounts
In the instance that you are away and are unable to provide content, please let us know so we are able to put your account on hold. Clients with Instagram plans on hold who choose to reactive their plan must allow Lauren Design Co. 1-2 business days after receiving new content prior to us resuming services. All existing clients are allowed a 1-month hold period, their spot may then be forfeited to the next client on the waitlist.
Holiday and Vacation Schedule
We observe all major holidays, including Canada Day, Labor Day, Thanksgiving Day (Canada), Christmas Eve, Christmas, New Year's Eve, and New Year's Day. Additionally, when traveling or taking mini vacations, we'll communicate in advance and adjust invoices accordingly to ensure you receive the full term of your plan.
Communication Channels
For efficient communication, we primarily use text and email. While phone calls are not available, we're committed to providing prompt responses to all messages.You may also reach us via WhatsApp or iMessage if you prefer to voice note instead of typing if that's easier for you!
Refund Policy
Please note that all our services are non-refundable.
Pricing and Changes
Pricing is subject to change without notice. All active client subscriptions will be notified at least 1 month prior to any price changes for monthly plans.
Right to Refuse Service
We reserve the right to refuse service to any client or potential client whose content or requests do not align with our company's values or violate the terms of service of the social media platforms on which we operate. We also reserve the right to refuse service to anyone who engages in discriminatory behavior, harassment, hate speech, or does not respect our boundaries as we believe in fostering a safe and respectful online community.