Monthly Payments & Renewal Policy

​

All of our social media management plans operate on a month-to-month basis. Payments are due prior to your next cycle, and you will receive a subscription link 7 days before your renewal date.

We require a minimum of 7 days’ notice prior to your renewal date for any cancellations or pauses. This is because content creation begins one week before each cycle.
No refunds will be issued once content production has started.

​

Filler Content & Reel Editing Requests

​

Any requests for filler content, branded designs, or reel editing must be submitted at least 24 hours in advance (Monday through Friday). We do our best to accommodate all timelines, but last-minute submissions are not guaranteed for same-day delivery.

​

Holiday & Vacation Schedule

​

We observe the following holidays:

• Canada Day

• Labor Day

• Thanksgiving (Canada)

• Christmas Eve & Christmas Day

• New Year’s Eve & New Year’s Day

• ​

If we are traveling or taking a short break, we will communicate ahead of time and adjust your invoice or posting schedule accordingly to ensure your full plan is delivered. Scheduled posts will generally remain uninterrupted during travel, but any changes will be clearly communicated in advance, especially during special occasions.

​

Communication Channels

​

To ensure quick and efficient communication, we primarily use email and instant messaging (iMessage or WhatsApp). While phone calls are not available, we are committed to responding to all inquiries within 24 hours, Monday through Saturday.

​

Prefer voice notes over typing? No problem—feel free to send voice messages via WhatsApp or iMessage.

​

📧 Email: info@laurendesign.co
💬 Instant Messaging: iMessage or WhatsApp

​

Refund Policy

​

All payments made for social media management plans, add-ons, or creative services are non-refundable. Once work has begun or your slot has been reserved, no exceptions will be made.

​

Pricing & Service Changes

​

Pricing for monthly plans, add-ons, and creative services is subject to change without notice.
Active client subscriptions will remain locked into their current rate unless otherwise notified.

​

Right to Refuse Service

Lauren Design Co. reserves the right to refuse service to any client or potential client whose content, conduct, or requests:

• Violate the terms of service of any social media platform

• Contradict our brand’s values

• Include hate speech, harassment, discriminatory behavior, or disrespect toward our team

 

We’re committed to maintaining a safe, respectful, and inclusive environment for all clients and creatives.